Dhk33 Privacy Policy — How We Keep Your Data Secure
Last Updated: January 2025
Please read this privacy policy carefully before creating an account or using the platform at dhk33. This policy describes what types of information we collect, how that information is used, and the steps we take to protect your privacy. dhk33 believes that each user's personal data is a valuable asset and that handling it with the utmost care is our responsibility. This page has been created entirely in Bengali for users in Bangladesh, so you can easily understand your rights and how we ensure them.
Information We Collect & How We Use It
Information Collected at Registration
When you create an account at dhk33, we collect your name, email address, date of birth, mobile number, and residential address. This information is used to verify your identity, keep your account secure, and confirm age verification. It is important that the information provided at registration is accurate and up to date, as incorrect information may disrupt services. We never sell your personal identification information to third parties. Your data is used solely for operating the platform and fulfilling legal obligations.
- A copy of your national ID or passport may be requested for identity verification.
- Account security is verified via mobile number (OTP).
- Email addresses are used to send important notifications.
Usage Patterns & Automatically Collected Data
While you use the platform, we automatically collect certain technical information such as your device type, operating system, browser, IP address, and login time. This information helps ensure platform security and detect suspicious activity. We use cookies to enhance your browsing experience and display personalized content. You can disable cookies from your browser settings, though some features may become limited as a result. Gaming session data is retained for dispute resolution and game fairness verification.
- Login logs may be retained for up to 90 days.
- Cookie preferences are collected from you on your first visit.
- Game result logs are retained long-term for auditing and dispute resolution.
Financial Data Management
For deposits and withdrawals, we collect payment method details such as mobile banking numbers or partial bank account information. Complete financial data is not stored on our servers — payment processing is handled through the secure gateway of a relevant third party. Transaction history is retained to comply with security audits and anti-money laundering laws. SSL encryption is used for every transaction, making data transmission completely secure. Your financial information is not shared for marketing purposes or with third parties.
- All BDT transaction records are retained in accordance with regulatory authority directives.
- Payment gateway providers are governed by their own privacy policies.
- Suspicious transactions are automatically sent for review.
Data Sharing Policy
Dhk33 never sells your personal information to third parties. However, we may be required to provide certain information to fulfill legal obligations, such as court orders or government investigations. Our technology partners, such as hosting providers and payment processors, may access data to a limited extent, but they are bound by strict confidentiality agreements. In specific cases related to responsible gaming support, information may be shared with our internal protection team. Your data is never shared with third parties for any marketing purposes.
- Partner service providers are required to comply with our privacy standards.
- Information is not disclosed to investigative agencies without a legal order.
- In the event of a company acquisition, users will be notified in advance.
Your Rights & Controls
As a registered user of dhk33, you have several rights over your own data. You may request to view, correct, or delete your personal information at any time. The option to opt out of marketing communications is always available. When your account is closed, personal data will be deleted after a specified period unless retention is required by law. Any data-related requests can be submitted through the support team and are generally responded to within 30 business days.
- Data correction requests can be made through account settings or support.
- Unsubscribing from email marketing is possible at any time.
- Data portability requests are accepted and can be processed.
Security Measures
Dhk33 uses industry-standard encryption technology to protect your data. All data transmissions are sent in an encrypted state via SSL/TLS protocols. Our servers undergo regular security audits, and firewalls and anti-intrusion systems are in place to prevent unauthorized access. In the event of a data breach, affected users will be notified as quickly as possible. A dedicated team works around the clock to handle security incidents.
- Keep your account even more secure by using two-factor authentication (2FA).
- If a suspicious login is detected, the user is automatically alerted.
- Security vulnerability reports can be submitted to the support team.